Frequently Asked Questions
Have a question regarding any of our services? We have compiled a list of the most common questions we get asked.
How can we help you?
Below are some of our more common questions we receive
Do you offer 24/7 support?
No. We do not offer 24/7 support. Our company hours are 9am – 5pm.
How do you set up my site?
After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with wpgoby.
How many sites can I have on a plan?
Each plan covers 1 website. If you would like us to cover more than 1 website, you can purchase multiple plans. So for example, if you have 3 websites – you would purchase 3 plans for us to cover them all.
Can you fix my hacked website?
If you are on one of our plans, we will clean your site free of charge. If you are not, we will charge a $347 fee to clean your site and secure your site from a future hack using current best security practices.
Do you offer phone support?
We currently make use of email as our primary mode of communication. You can use our contact form.
Can you install a theme for me?
Yes, we do offer a theme installation service. If you are on one of our plans, we are happy to help you out.
Do you support multisite?
Yes, we do support multisite. We do recommend that you sign up for a Pro plan or higher to ensure that your site runs smoothly.
Do you support staging sites?
We do support staging sites however the updates we perform on our plans are done on the production sites.
Does wpgoby offer SEO services?
We do make recommendations for excellent WordPress plugins that will greatly improve your SEO – including training you on how to use them, most effectively. We are not an SEO consultancy shop, however – but can point you in the direction for some fabulous SEO consultants we’ve worked closely with, for us and our clients.
Can you restore a backup of the site?
Provided that the backup is available, yes. While we’re happy to restore a site at no charge for any customer, continued usage of this feature may consume monthly development time (if available in your account), and/or incur additional fees. wpgoby will notify you prior to charging anything to your account.
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